4.1. Prices include VAT but not delivery costs. All prices as displayed on our Website, except in the case of error, will be in pounds sterling and are inclusive of VAT, at the prevailing rate, but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.

4.2. What happens if we get the price wrong. Despite our best efforts, it is always possible that a pricing error on our Website may occur. If the product you ordered was incorrectly priced, we will normally, at our discretion, either (i) contact you and give you the option of reconfirming your order at the correct price or (ii) cancel the order, or (iii) reject your order and notify you of the rejection. Orders will not be accepted if there is a pricing error.

4.3. Price changes. Prices are subject to change without notice. Any subsequent purchases of the same product cannot be guaranteed at the same price, but changes will not affect your order, it being understood that the price of the product is the price on the day of the order.

4.4. When you must pay and how you must pay. We will not charge your credit or debit card until we dispatch your order (except where we state otherwise in this section 4.4 below). All transactions will be in UK pounds sterling. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. We will not charge your payment card until we dispatch your order.

Credit and debit cards. We accept payment with the following UK issued credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express, Switch/Maestro debit cards and Visa Electron cards.

PayPal. We also accept payment via PayPal, but please note that if you wish to pay for your products using PayPal, and you do not already have an existing PayPal account, you will be required to set up a new account with PayPal directly. Any order placed using PayPal will be charged at the time your order is submitted. If we are unable to fulfil your order for any reason, this charge will be credited back to your PayPal account.

Klarna. We also accept payment with Klarna. This option is offered by Klarna with which you will directly agree the terms of the payment. You’ll be redirected to Klarna to complete your order. Klarna will process your personal data according to Klarna privacy policy.

ApplePay. We also accept payment via ApplePay. Any order placed using ApplePay will be processed using your default ApplePay payment card set up.

Gift Card. We also accept payment via Gift Card. Gift Cards bought in store in the UK can be redeemed at checkout on www.lecreuset.co.uk. This can be towards your order or to cover full payment. At this time Gift Cards cannot be purchased online.

4.5. Maximum spend. The maximum spend per transaction is £1,800.

4.6. Cash/ cheque. We do not accept cash or cheques for online payments.

5.1. Delivery information and costs. Orders from the UK website can only be delivered to addresses in the UK, the Channel Islands and the Isle of Man. In placing an order you confirm that you are purchasing the product from within the UK, the Channel Islands and/ or the Isle of Man. Please note we cannot deliver to British Forces Post Office (BFPO) addresses. Delivery fees are calculated according to the products, the total amount of the order and the delivery service chosen. Standard Delivery is FREE for all orders over £50. Delivery is within 3 to 5 business days. Please note that business days are Monday to Friday, but exclude public holidays. Every effort will be made to meet these delivery timescales, but this cannot be guaranteed in some parts of the Territory. If the first attempt at home delivery fails, ParcelForce will automatically attempt to deliver the next working day if the parcel has not been left at a local Post Office or with a neighbour. Alternatively you can rearrange an alternative redelivery or pick up, which is available for a period of 7 business days. We recommend to download the free application from ParcelForce in order to track your parcel.

5.2. Standard product pricing policy. Le Creuset operates a standard product pricing policy in the Territory, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important. Therefore, no tax refunds will be granted for orders placed and shipped to the Channel Islands.

5.3. Delay in delivery. If our supply of the products is delayed for any reason, then we will inform you as soon as possible. We are not responsible for delays outside our control, however we will do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if we inform you that the delay is likely to be more than 30 days from 7 business days after the date of your order, you may contact our Customer Service Team on helpline.uk@lecreuset.com or Freephone 0800 373792 to end the contract and receive a refund for any products you have paid for in advance, but not received.

5.4. When you become responsible for the product. Ownership of the product will pass to you once (i) we have received payment in full and (ii) you or a designated third person have taken physical possession of the product. We may recover any products ordered by you at any time prior to ownership passing in the case of breach of these terms and conditions, fraud or negligence. Risk in the product will pass to you upon delivery (or when a carrier organised by you collect it from us).

5.5. Reservations. In case of delivery of an obviously damaged or non-conforming package (i.e. opened package), and this despite of the care given not only to the packaging but also in the choice of the carrier, you can (i) refuse the delivery and indicate the reason on the delivery note or (ii) accept the delivery but indicate your reservations on the delivery note and do not sign it. In any case, you must notify the carrier and Le Creuset UK of the reservations.

6.1. Right of withdrawal. We want to guarantee the total satisfaction of our customers. If you are not satisfied with the item ordered and you are a consumer in the UK or European Economic Area (“EEA”), you have the right to cancel any order you have placed (except for any products made to your specification or personalised), without giving reasons, at any time, up to thirty (30) calendar days, starting from the day after we have delivered the product (withdrawal period). Delivery is when you or a nominated person enter in physical possession of the product. In the event your order is split into several deliveries over different days: you have until 30 calendar days starting from the day after you (or someone you nominate) receives the last product ordered under the order you want to cancel. In the event you have purchased a set or bundle of items the withdrawal right can be applied to the whole set and not the single item of set.

6.2. How do I exercise my right of withdrawal. If you are contracting as a consumer, to cancel the order without any liability to us, you must contact us within thirty (30) calendar days starting from the day after we have delivered the product, on:

(i) our freephone line 0800 373792 (open from Monday - Friday, 9am – 5pm); or

(ii) by email us at helpline.uk@lecreuset.com; or

(iii) by post/mail to Le Creuset House, 83-84 Livingstone Road, Walworth Industrial Estate, Andover, Hampshire, SP10 5QZ; or

(iv) by using the cancellation form that you can access here with a clear statement of your decision to terminate the sale contract. To respect the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the period for exercising this right.

6.3. Before returning the product to us..Before returning the product to us, we kindly ask you to contact us at helpline.uk@lecreuset.com or freephone 0800 373792 so that we can provide you with all information needed for the return procedure.

6.4. How do I return the product. If you cancel your order, you must return the entire product unused and undamaged, in the original product packaging including the accessories, care and use booklet and all labels, within thirty (30) calendar days of notifying us of your decision to cancel the contract. The return should be addressed to: Le Creuset House, 83-84 Livingstone Road, Walworth Industrial Estate, Andover, Hampshire, SP10 5QZ.

6.5. When will I receive my refund. We will refund the price paid for your product, including the [original] delivery fee, except for any additional costs resulting from your choice of delivery type other than the standard delivery we offer in the purchase process, within thirty (30) calendar days from the date you informed us of your decision to exercise your right of withdrawal. We reserve the right to withhold the refund until we have received the product back or until you have provided us with the evidence that the product has been returned to us, whichever is the earlier. We will refund you using the same payment method as for the original order.

6.6. You have to return the product(s) to us at your own cost. We reserve the right to refuse to accept the returned product and the right to refuse to refund the purchase price paid if the product is not returned as required above in clause 6.4.

6.7. We may reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reserve the right to reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", if price tags have been removed, if the Le Creuset packaging is damaged or if accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team at helpline.uk@lecreuset.com or freephone 0800 373792 can advise you on whether we're likely to reduce your refund.

7.1. What happens if you receive the wrong order or the product is damaged on receipt of delivery. Please contact us on our freephone line 0800 373792, open from Monday - Friday, 9am - 5pm, or by email at helpline.uk@lecreuset.com. We will then establish the reason for the return and send you an email including your related case number and if appropriate the return procedure and address information.

8.1. How do I return the product. We will (at our discretion) provide a free post address for you to use if we have requested the product to be returned. In any event, you must return the entire product -undamaged in the event you received the wrong order- in the original product packaging including accessories, the care and use booklet and all labels.

8.2. We also cannot be held responsible for packages that are not returned to us, so we recommend that you use a traceable and insured service to return products to us.

8.3. Will I receive a refund? If we find that the product is not as ordered or is damaged, we will refund the price paid for your product and the cost of return delivery, in each case to the method of payment you used. If the reason for the return is not due to a product which is not as ordered or which is damaged, we reserve the right to refuse to accept the returned product and to refuse to refund the purchase price paid.

9.1. Most Le Creuset products come with a product guarantee which is in addition to your legal rights. From the time of delivery, the product guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. For full details of the guarantee period per product range, please see our product guarantee page here.

10.1. If you have any questions or complaints about the product, please contact us. You can telephone our Customer Service team on our freephone line 0800 373792 open from Monday-Friday 9 am -5 pm. or contact the Customer Service team by email at helpline.uk@lecreuset.com, giving the maximum details of your problem. You can also attach photos and/or videos. It is important to keep your receipt /invoice as it will be asked to you.

11.1. We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. We do not exclude or limit our liability to you in any way that would be unlawful to do so, including for death or person injury caused by our negligence. We are not liable for any business losses. If products purchased from the Website are for commercial or business purposes, we have no liability to you for any losses including any loss profit, income or revenue, anticipated savings, business, contracts, data, time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

11.2. These terms and conditions constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.

11.3. No delay or failure by us in exercising or enforcing any of our rights or remedies under these terms and conditions shall operate as a waiver of those rights.

11.4. If any one or more of the provisions of these terms and conditions should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

11.5. You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any person without our prior written consent. No third party shall be entitled to enforce any of these terms.

11.6. All notices given by you to us must be sent to our registered address: Le Creuset House, 83-84 Livingstone Road, Walworth Industrial Estate, Andover, Hampshire, SP10 5QZ. We may give notice to you at either the email or postal address you provide to us when placing an order.

11.7. We do not sell to minors. We will not sell any age-restricted product to you if you are under 18 years of age (a minor). If we establish in the course of the online transaction that you are a minor, we reserve the right to cancel the transaction for the applicable age-related product. This is in accordance with our obligations under the Criminal Justice Act 1998 (as amended).

12.1. All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in the English language and construed and governed according to the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in all such matters.

13.1. We are committed to protecting your privacy and ensuring safe and secure online shopping. We use your personal data to complete your online purchase of the product and providing additional services (after-sale services, the prevention of fraud, the management of returns). Only with your consent, we may also process your personal data to send you personalized marketing communications. How we may use your personal information and our policy relating to privacy and the use of cookies is set out in here in our privacy policy and cookies policy.

Before proceeding to pay on the purchase page, you will be asked to accept these Le Creuset Online Sales Terms and Conditions and our Privacy Policy.

For any information and clarification on privacy and cookies and/ or to exercise your privacy rights you can email us at privacy@lecreuset.com. Let us know what the issue is and we will respond in a timely manner.

We would be happy to know your feedback on our products. At the end of the purchase on our websites or at one of Le Creuset boutiques stores or Le Creuset Designer outlets:

(i) We might invite you by email to write a product review and share your experience;