Orders from the UK website can only be delivered to UK addresses and that in placing an order the customer confirms that s/he is purchasing the product from within the UK, the Channel Islands and the Isle of Man. Please note we cannot deliver to British Forces posted overseas (BFPO), addresses or PO Box addresses.

We currently offer one delivery option:

• Standard Delivery
  • 3 to 5 business days • £4.95
  • Free on orders of £50 or more.

To track your parcel, please note the ParcelForce tracking number detailed in an email from Le Creuset and visit the ParcelForce website to confirm the status of your delivery: track your parcel here.

Region	Post codes
Isle of Man	IM1-9 & IM99
Isle of Wight	PO30-41
Northern Island	BT21-26, BT29-35 & BT38-94
Scotland	AB10-16, AB21-25, AB30-31, AB32 6, AB33-38, AB39 2-3, AB41-45, AB51-56, AB63, DD8-11, DG1-14, DG16, FK1-7, FK8 1-3, FK9-21, HS1-9, IV1-36, IV40-49, IV51-56, KA26-28, KW1-3, KW5-17, PA20-49, PA60-78, PH30-44, PH49-50, PH8-26, TD1-12, TD14, TD15 1-2 & ZE1-3
South West England	EX16-23, EX31-39, PL10-19, PL22-35 & TR1-27
Wales	LD1-8, LL15-49, LL51-78 & SY7-25
Jersey	JE1-5

 

Le Creuset operates a standard product pricing policy in the UK and the Channel Islands, meaning that customers are charged the same prices irrespective of where they live. We believe that price integrity within any currency zone is important. Therefore, no tax refunds will be granted for orders placed and shipped to the Channel Islands.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If you are a consumer, you have a legal right to change your mind within 30 days and receive a refund of all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of delivery other than the standard delivery offered by us). To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal oral (made by phone) or written statement sent by post, fax or e-mail within 30 days after the day you (or someone you nominate, other than the carrier) acquires physical possession of the goods. If your goods are split into several deliveries over different days, you have until 30 days after the day you (or someone you nominate) receives the last delivery to inform us of your decision to withdraw. To qualify for the refund you must send the goods to us within 30 days of notifying us of your decision to withdraw.

You will have to bear the direct cost of returning the goods. We will reimburse you not later than 14 days from the date we receive the returned goods, using the same means of payment as for the initial transaction. We may withhold reimbursement until we have received the goods or you have supplied evidence of returning the goods, whichever is the earliest. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (testing of the relevant goods only as is possible and customary in a shop).